Are you ready to take the first step in your IT career and land an entry-level help desk position? Crafting an effective resume is crucial in showcasing your skills and qualifications to potential employers. To help you get started, we've partnered with bestresumehelp.com to provide you with a sample entry-level help desk resume.

[Your Name] [Your Address] [Your Phone Number] [Your Email Address]

Objective: Motivated and detail-oriented IT professional seeking an entry-level help desk position to apply technical expertise and problem-solving skills in a dynamic and collaborative environment.

Education: Bachelor of Science in Information Technology [University Name], [Location] [Graduation Date]

Technical Skills:

• Operating Systems: Windows, macOS
• Troubleshooting: Hardware and software issues
• Network Basics: TCP/IP, DNS, DHCP
• Help Desk Software: ServiceNow, Zendesk
• Remote Support Tools: TeamViewer, Remote Desktop

Certifications:

• CompTIA A+
• ITIL Foundation

Relevant Coursework:

• Introduction to Networking
• Systems Administration
• IT Security Fundamentals
• Help Desk Essentials

Experience:

Intern, IT Support [Company Name], [Location] [Dates]

• Provided first-level technical support to end-users, resolving hardware and software issues.
• Assisted in the installation and configuration of software applications.
• Conducted system diagnostics to identify and resolve technical problems.
• Collaborated with senior IT professionals to escalate and resolve complex issues.

IT Help Desk Assistant [University Name], [Location] [Dates]

• Assisted students and faculty with IT-related inquiries and problems.
• Conducted troubleshooting of computer hardware and software issues.
• Provided guidance on password resets and account access.
• Collaborated with the IT team to implement system upgrades and improvements.

Projects:

Capstone Project: Network Implementation [University Name], [Location] [Dates]

• Designed and implemented a small-scale network for a simulated office environment.
• Configured routers, switches, and firewalls to ensure network security.
• Conducted testing and troubleshooting to optimize network performance.

Awards and Honors:

• Dean's List, [University Name], [Year]
• IT Student of the Month, [University Name], [Month, Year]

References:

Available upon request.

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